If you cancel or amend your Booking
If you need to cancel or amend your Booking you must write to us or email us as soon as possible. The link to your Booking page in the confirmation email will also enable you to submit a cancellation through the Website, however, you should contact us first before cancelling in this manner. A cancellation or amendment will not take effect until we receive confirmation from you. The cancellation policy described in your email confirmation (“Cancellation Policy”) applies to your Booking and the Property will refund any amounts due to you in accordance with the agreed Cancellation Policy. In the event of cancellation additional charge may occur due to bank transfer fees. The amount of fees varies according to the origin country of the guest. All extra charges are paid directly from the guest and will be deducted from the returning amount.
In the event that:
- any Balance required from you is not paid in accordance with the timeframes set out in the Cancellation Policy; or you do not arrive at the property within 24 hours of your arrival time without notifying us,
- then we shall be entitled to treat your Booking as being cancelled by you and the Cancellation Policy shall apply.
If we cancel or amend your Booking
We would not expect to have to make any changes to your Booking once it is agreed between you and us, but sometimes problems occur and we do have to make alterations or, very occasionally cancel Bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking, the Property will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
Our Cancellation Policy is the following:
- You may cancel free 30 days prior to you Arrival Date.
- In case of Cancellation 29 days prior to your Arrival Date or of NO SHOW the Total Amount of the Booking Fee will be charged.